Frequently Asked Questions
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1. How do I select the right size for my child's clothing?
Selecting the perfect size for your child is simple with our comprehensive sizing guide. Click here to access our "How to Mofi Size" guide. Additionally, each product features its own sizing chart and a size recommender. While Mofi Clothing has its own unique sizing, once you determine your child's Mofi size using our guide, it typically remains consistent. Any exceptions will be specified in the product description.
2. Do Mofi Clothing sizes align with standard sizing?
Mofi Clothing offers its own distinct sizing system, which tends to remain consistent once you've identified your child's Mofi size. Any deviations from this will be indicated in the product description, advising whether to size up or down as necessary.
3. How can I accurately measure my child for the correct size?
Measuring your child accurately is straightforward with our step-by-step guide. Remember to keep the measurements relaxed, avoiding tightness. For additional guidance, you can watch(link) our "How to Measure" video. Utilize a tape measure or this printable tape measure [link] to measure your child's waist, hips, chest, and inseam, ensuring the tape remains relaxed without excessive tension.
4. Can I use my child's well-fitting clothing to figure out the size?
Yes, you can use your child's well-fitting clothing as a reference to determine the size. Simply compare the measurements of the well-fitting clothing to our sizing chart to find the closest match. This can provide a helpful guide in selecting the appropriate size for your child.
5. If you find yourself in between sizes, should you size up?
Yes, if you're between sizes, it's generally recommended to size up for a better fit and comfort.
6. Are there specific size recommendations for Mofi Clothing items?
While minor discrepancies may exist between designs, our sizing generally remains consistent. To ensure the most accurate size recommendation, utilize the size recommender tool available on each product page. Any notable differences in sizing will be outlined in the product description.
7. What should I do if the clothing I ordered doesn't fit my child correctly?
No worries! If the clothing doesn't fit, simply pack it as you received it and use the enclosed return label for hassle-free returns. Please make sure it's unworn with tags and not a sale item for a return and refund. Our sizing guide and support are here to assist you every step of the way!
8. What are the shipping rates for orders within the US?
All shipping in the US is a flat rate of $7.95.
9. Do you offer free shipping for orders within the US?
Yes, free shipping is available for orders within the US totaling over $100.
10. How do I return clothing purchased from Mofi Clothing?
Returning your clothing is hassle-free with our pre-printed return label. Simply pack the items you wish to return, ensuring they meet our return policy criteria, and attach the pre-printed label provided. There's no need to visit the post office or print your label—it's already included in your package.
11. What is the timeframe for returns?
To be eligible for a full refund less the cost of shipping, we require the returned clothing to reach our warehouse within 10 days of your receipt.
12. Are there any items that cannot be returned?
Yes, clothing purchased on sale is considered final sale and is not eligible for return.
Please review our return policy for more information on eligible items.
13. What are the qualifications for returning items to Mofi Clothing?
- The item must be returned to our store within 10 days of purchase.
- It must be clean, unworn, and free from any damages, with the tags still intact.
- The item must not have been purchased on sale.
- Please include the packing slip with your return package.
14. How do I initiate a return with Mofi Clothing?
- Pack the item(s) securely in the original packaging or an alternative secure package, ensuring to include the packing slip.
- Retrieve the pre-printed return label from the bag containing your packing slip.
- Affix the return label to the outside of the package, covering the old shipping label.
- Drop off the package at your nearest post office location or mailbox.
15. How long does it take for refunds to be issued after the returned package reaches Mofi Clothing?
Once your package reaches us, please allow 7 days for your refund to be issued, using the same method you used to pay.
16. Are you only available online, or can I shop for your products in physical stores?
Yes, you can shop for our products in physical stores. To locate our stores, please visit our stores page.